--- title: Agency FAQs --- [Skip to content](https://sales.jsx.com/agency-faqs#main-content) [![JSX](https://sales.jsx.com/hs-fs/hubfs/JSX_Logo_4c_CMYK_Red.png?width=110&height=44&name=JSX_Logo_4c_CMYK_Red.png)](https://sales.jsx.com/?hsLang=en) [Where We Fly](https://www.jsx.com/destinations-wherewefly) [The JSX Experience](https://flights.jsx.com/en/this-is-how-we-fly?_gl=1*wtjg34*_ga*MTg1ODc3NDExOC4xNzY1ODU5MjMw*_ga_VX200NEF0Z*czE3ODcxNTQyMDMkbzUzJGcxJHQxNzg3MTU0MjEwJGo1MyRsMCRoMA..*_gcl_au*MTYxODE4MDk0NC4xNzgxOTc3NDQ0Li0uLS4xNzg0MjMzMTA0LjE5MTk2ODQ4ODIuMTc4NDIzMzEwNS4xNzg0MjMzMTA0) [![BOOK AT JSX.COM](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/242794727/interactive-396780758746.png)](https://cta-na2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLKmXBGeoC%2FwAyojJTq5ziU636PBv%2FiMZ0eg0s1EAOBCFnwvwvry%2F5Jl3GgIj8CSSBAOtfYpl6GACIJt91tzAk2ewsDk5oev3edfpdVwrZVlVZGhjvEYJ7KUNBEkDvgpK%2FRiViGtXWGtrMAX9mLQgba1zpR5DBgP9tnNtEQj%2BLJ5%2FYQ%3D&webInteractiveContentId=396780758746&portalId=242794727) [Where We Fly](https://www.jsx.com/destinations-wherewefly) [The JSX Experience](https://flights.jsx.com/en/this-is-how-we-fly?_gl=1*wtjg34*_ga*MTg1ODc3NDExOC4xNzY1ODU5MjMw*_ga_VX200NEF0Z*czE3ODcxNTQyMDMkbzUzJGcxJHQxNzg3MTU0MjEwJGo1MyRsMCRoMA..*_gcl_au*MTYxODE4MDk0NC4xNzgxOTc3NDQ0Li0uLS4xNzg0MjMzMTA0LjE5MTk2ODQ4ODIuMTc4NDIzMzEwNS4xNzg0MjMzMTA0) Travel Agency Partners # Frequently Asked Questions Booking, ticketing, and policy answers for agencies selling JSX. Select a question to see the answer. On This Page [Booking & Distribution](https://sales.jsx.com/agency-faqs#jf-booking) [Club JSX](https://sales.jsx.com/agency-faqs#jf-club) [Changes, Cancellations & Tickets](https://sales.jsx.com/agency-faqs#jf-changes) [Agreements](https://sales.jsx.com/agency-faqs#jf-agreements) [Agency Portal](https://sales.jsx.com/agency-faqs#jf-portal) ## Booking & Distribution Can you purchase seats in Sabre? Not at this time. Seats can only be purchased and assigned on jsx.com. Are JSX fares available in the GDS? JSX distributes private fares to select agency partners in Sabre. At this time, JSX is not available in any other GDS systems. Can you purchase a seat for a pet in Sabre? Pets, including both big dogs and those in a carrier, can only be booked via our support team. Please reach out to JSX to book pets. Our full pet policy can be found [here](https://www.jsx.com/petpolicy). Do you accept UATP cards? No, JSX does not accept UATP as a form of payment. What is your policy on holding a ticket. Tickets for travel more than 3 days out can be held for 24 hours. Travel booked within 3 days of departure cannot be put on hold and must be ticketed immediately. I see JSX inventory in Sabre but cannot ticket. JSX only distributes fares to select travel agency partners. Please reach out to [sales@jsx.com](mailto:sales@jsx.com) if you are interested in learning more about our sales programs for travel agencies. Can I book the New York City Area (NYC) routes in Sabre? JSX is now flying between the New York City Area (NYC) and South Florida starting October 2025 but at this time, it is for Club JSX Members only. Flights aren’t available in third-party platforms due to current system limitations. We’re working toward a solution but for now, direct booking is the only way to experience this new route. You can still book our flights from Westchester County (HPN). Can you waitlist a JSX flight No, waitlisting is now available on any JSX flight. ## Club JSX What is the format of Club JSX account number? Club JSX account numbers are 9 characters, all numeric. How do you enter a Club JSX number in Sabre? Please use the standard FF command format in Sabre. If you are using native Sabre, the command would be as follows: FF(owning carrier)(FF number)-(name selecting to associated passenger)Example: FFXE123456789-1.1 ## Changes, Cancellations & Tickets What are the change and cancellation fees? Bookings made through Sabre (third-party/agency channel) are subject to the following fees: Hop On (non-refundable) fares - *Changes* – $150 change fee per participant, per segment, any time prior to departure, plus any applicable fare difference - *Cancel* – must cancel no later than 1 hour prior to scheduled departure. Ticket value, less a $150 cancellation fee per participant, per segment, is retained as a Credit Shell for future travel on JSX All In (refundable) fares - *Changes* – no change fee any time prior to departure; fare difference applies - *Cancel* – no fee if canceled prior to scheduled departure; full refund to original form of payment Reservations made through the JSX portal are subject to the following fees: Hop On (non-refundable) fares — Changes - More than 30 days prior to departure – No change fee - Between 8 and 30 days prior to departure – $75 change fee per participant, per segment - Within 7 days of departure – $150 change fee per participant, per segment - Any applicable fare difference applies in all cases Hop On (non-refundable) fares — Cancellations You may cancel up to 1 hour prior to scheduled departure. Failure to cancel by then results in forfeiture of the fare. - More than 30 days prior to departure – full value retained as Credit Shell - Between 8 and 30 days prior to departure – $75 cancellation fee per participant, per segment; remainder as Credit Shell - Between 3 and 7 days prior to departure – $150 cancellation fee per participant, per segment; remainder as Credit Shell - Within 2 days of departure – $250 cancellation fee per participant, per segment; remainder as Credit Shell All In (refundable) fares - *Changes* – no fee any time prior to departure; fare difference applies - *Cancel* – no fee if canceled prior to departure; full refund to original form of payment **24-Hour Policy:** Hop On reservations may be canceled for a full refund to the original form of payment within 24 hours of booking, provided the flight was not within 24 hours of departure at the time of booking. Does JSX revalidate tickets? No, JSX does not revalidate tickets. An agent will need to reissue the ticket. How long does the Credit Shell (VCR — Virtual Coupon Record) remain open? The Credit Shell is valid for one year from the original date of ticket purchase. When their customers want to use the Credit Shell, they will need to rebook and exchange the old VCR to a new VCR minus the change fee. This is standard practice, and their helpdesk would be able to guide him. Alternatively, they can refund to an MCO (Miscellaneous Charge Order) minus the cancel fee. Then use the MCO as payment for a new VCR. But note that XE has no visibility to MCOs; it will be completely on their system. ## Agreements Where can you view the Operator-Participant Agreement? Please refer to our Operator-Participant Contract which highlights details around chartering. You can view that [here](https://www.jsx.com/OperatorParticipantAgreement) Where can you view the Contract of Carriage? Our Contract of Carriage outlines the terms and conditions of travel on JSX. You can view that [here](https://www.jsx.com/ContractOfCarriage) ## Agency Portal How do I add another email into Stampli? Below are the instructions you can provide to commission vendors who would like to add additional colleagues to their Stampli Vendor Portal account: 1. Log in to the Vendor Portal. 2. In the top-right menu, select Invite a colleague. 3. Enter the colleague’s email address and send the invitation. A few things to keep in mind: - The invited colleague will receive an email with a link to join the portal. - Their access level will depend on the access level of the person sending the invitation: - *Full Access user:* The invitee will receive Full Access. - *Limited Access user:* The invitee will receive Limited Access and will only be able to view certain invoices. - After the initial user has access, vendors can continue inviting additional teammates directly through the portal. How do I reset my password if I can’t log in? You can reset your password directly on jsx.com: 1. Go to [jsx.com](https://www.jsx.com) and select **Sign In**. 2. Select **Forgot Password** and follow the prompts to create a new password. 3. Sign back in using your new password. Still have a question? Our sales team supports agency partners on distribution, ticketing, and group travel. [Email sales@jsx.com](mailto:sales@jsx.com) - - - - - Flights are operated with E135 or E145 aircraft by Delux Public Charter, LLC d/b/a JSX Air, which holds an FAA Air Carrier Certificate (4DPA097O) and DOT commuter air carrier authorization. Flights are public charters sold by JetSuiteX, Inc. as the charter operator and Delux Public Charter, LLC as the direct air carrier, subject to DOT Public Charter Regulations at 14 C.F.R. Part 380. PC# 23-113 and PC# 24-095. © 2025 JSX. All rights reserved.